Service Introduction
After purchasing DJI Care Refresh, you can have your product replaced for a small additional cost when it comes to accidental damage or flyaway*.
DJI Care Express is an option that DJI will ship a replacement product to you upon receiving the damaged after you have paid the replacement fee, which means you can get your product back quicker.
DJI Care Refresh currently allows a maximum purchase of 3 years. You can choose to purchase DJI Care Refresh (1-Year Plan) three times, or purchase DJI Care Refresh (2-Year Plan) at the first time and then renew with DJI Care Refresh (1-Year Plan).
DJI Care Refresh Series service includes the following two service plans, which you can choose according to your needs. For details, please refer to the Terms of Service:
| Service | Supported Product | 1-Year Plan | 2-Year Plan |
|---|---|---|---|
| Product Replacement If damage or a flyaway scenario occurs to the product during normal use or from an accident, after completing the replacement service process, you can obtain a functional product from DJI. * Including paying an additional replacement fee; please click here to see the replacement fee. |
For damage: All models For flyaway: DJI Avata 2, DJI Mini 4 Pro, DJI Air 3, DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI Mini 3, DJI Mavic 3 Classic, DJI Avata, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, DJI Air 2S, Mavic Air 2, DJI Mini 2 and DJI Mini SE. |
Two replacements in one year * Usable once for flyaway |
Four replacements in two years * Usable twice for flyaway |
| Official Warranty Free repair service is provided by DJI if the covered parts are malfunctioning due to non-user error while DJI Care Refresh is within the validity period. Please refer to the Terms of Service for specific coverage parts. |
All models | Covered parts are eligible for official warranty when 1-Year Plan is within the validity period. | Covered parts are eligible for official warranty when 2-Year Plan is within the validity period. |
| Exclusive Repair Discounts If the main products or accessories are damaged during normal use or due to accidents, both the product and the accessories sent along for repairing are entitled to exclusive discounts within a certain quota. |
DJI Mavic 3, DJI Mavic 3 Cine | Twice a year | Three times in two years |
| Factory Maintenance DJI repair services offer factory maintenance covering basic inspections, upgrades, calibrations, cleaning, and easily-worn part replacement to keep your aircraft in excellent condition. |
DJI Mavic 3, DJI Mavic 3 Cine | Once a year | Twice in two years |
* Rewards for Safe Use provided for first purchase: If the DJI product has not used a replacement service during the term of validity of DJI Care Refresh purchased for the first time, an additional 1-year extended warranty service will be provided for your product after the current DJI Care Refresh expires. Supported product: Osmo Action 4, DJI Air 3, DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, DJI Action 2.
* During the transition period of new and old packaging, the services displayed on the package may not be updated. After binding and activating the physical card of DJI Care Refresh, users can enjoy the upgrade benefits. Please refer to the DJI official website for the most up-to-date content of benefits.
For more information, please refer to the DJI's official website: DJI Care Refresh
Supported Scenarios
Camera Drones: Collision, Water Damage, Flyaway and Natural Wear
Handheld Photography Devices: Screen Damage, Water Damage, Cracking and Deformation and Natural Wear
Supported Countries and Regions
At the moment, DJI Care Refresh is only available to customers in the U.S., Canada, EU countries, the UK, Switzerland, Norway, Australia, Hong Kong, Taiwan, Japan, South Korea and Mainland China.
You can check whether DJI Care Refresh is available in your country on the DJI Online Store.To ensure that you can enjoy the services normally, DJI Care Refresh and the corresponding product must be purchased from the same country or region.
Purchase Conditions
💡[Tips] You can go to the Device Info Inquiry page to check the activation information, warranty period, and DJ Care service plan benefits.
First Purchase: The service plan can be purchased if the product meets one of the following criteria
· Brand new and un-activated product;
· Aircraft or gimbal product activated within 48 hours;
· Handheld product activated within the last 30 days;
· Submit Video Verification, and please purchase and bind the service plan within 72 hours of receiving the purchase notification after passing the video verification. Before shooting a verification video, please pay attention to the Video Verification Guide;
· Submit an Online Repair Request to send the product back for inspection or repair, and you can purchase and bind the service plan within 72 hours of receiving the purchase notification.
Renewal: Renew DJI Care Refresh (1 -Year Plan) only if meeting all the criteria
· DJI Care Refresh is purchased and one of the following criteria is met:
- DJI Care Refresh (1-Year Plan) has already been purchased.
- DJI Care Refresh (2-Year Plan) has already been purchased.
- DJI Care Refresh (1-Year Plan) and DJI Care Refresh + have been purchased.
- DJI Care Refresh (1-Year Plan) has been purchased and the 1-Year Plan is renewed.
· DJI Care Refresh (1-Year Plan) purchased has not yet expired or expired within 15 days.
If your product no longer meets the above criteria, you may choose one of the following options to get your product eligible for the service plan after the inspection is passed.
1. Submit Video Verification, and please purchase and bind the service plan within 72 hours of receiving the purchase notification after passing the video verification. Before shooting a verification video, please pay attention to the Video Verification Guide.
2. Submit an Online Repair Request to send the product back for inspection or repair, and you can purchase and bind the service plan within 72 hours of receiving the purchase notification.
* Please refer to the Service Agreement for each product (aircraft or gimbal) for the validity period of DJI Care Refresh.
How to Purchase
Click Here to enter the supported products page and choose the corresponding service plan based on the product mode, and then go to DJI Store to make your purchase.
· If you want to purchase DJI Care Refresh with the product together (by purchasing the Combo or paid together with the product): Purchase DJI product with DJI Care Refresh (1-Year Plan) or DJI Care Refresh (2-Year Plan) together at DJI Online Store.
· If you want to purchase DJI Care Refresh separately after the product is purchased: Go to DJI Online Store and input the serial number of your product to purchase DJI Care Refresh.
FAQ
💡[Tips] You can go to the Device Info Inquiry page to check the activation information, warranty period, and DJ Care service plan benefits.
Purchasing a Service Plan
1 . Can I purchase DJI Care Refresh for my product?
Click Here to enter the supported products page and choose the corresponding service plan based on your product mode, and then go to DJI Store to make your purchase.
2. Do I have to purchase DJI Care Refresh before or during product activation?
First Purchase: The service plan can be purchased if the product meets one of the following criteria
· Brand new and un-activated product;
· Aircraft or gimbal product activated within 48 hours;
· Handheld product activated within the last 30 days;
Renewal: Renew DJI Care Refresh (1 -Year Plan) only if meeting all the criteria
· DJI Care Refresh is purchased and one of the following criteria is met:
- DJI Care Refresh (1-Year Plan) has already been purchased.
- DJI Care Refresh (2-Year Plan) has already been purchased.
- DJI Care Refresh (1-Year Plan) and DJI Care Refresh + have been purchased.
- DJI Care Refresh (1-Year Plan) has been purchased and the 1-Year Plan is renewed.
· DJI Care Refresh (1-Year Plan) purchased has not yet expired or expired within 15 days.
If your product no longer meets the above criteria, you may choose one of the following options to get your product eligible for the service plan after the inspection is passed.
· Submit Video Verification, and please purchase and bind the service plan within 72 hours of receiving the purchase notification after passing the video verification. For more details, please refer to Video Verification Guide.
· Submit an Online Repair Request to send the product back for inspection or repair, and you can purchase and bind the service plan within 72 hours of receiving the purchase notification.
3. How long can DJI Care Refresh be purchased?
DJI Care Refresh currently allows a maximum purchase of 3 years. You can choose to purchase DJI Care Refresh (1-Year Plan) three times, or purchase DJI Care Refresh (2-Year Plan) at the first time and then renew with DJI Care Refresh (1-Year Plan).
Click Here to enter the supported products page and choose the corresponding service plan based on the product mode, and then go to DJI Store to make your purchase.
4. Can I purchase DJI Care Refresh as my product is already activated for more than 48 hours /30 days?
You can choose one of the following options to get your product eligible for the service plan after the inspection is passed.
· Submit Video Verification, and please purchase and bind the service plan within 72 hours of receiving the purchase notification after passing the video verification. For more details, please refer to Video Verification Guide.
· Submit an Online Repair Request to send the product back for inspection or repair, and you can purchase and bind the service plan within 72 hours of receiving the purchase notification.
5. Can I purchase DJI Care Refresh after my product gets repaired?
You can purchase DJI Care Refresh after receiving the purchase notification sent by DJI.
6. Can I purchase DJI Care Refresh after I receive a replacement unit by using DJI Care Express?
The replacement product will be automatically bound to DJI Care Refresh of your original product, and the validity period of each service will be inherited.
7. After flyaway occurs, I got a product by using the DJI Care Flyaway replacement service or discount offered by DJI. So can I purchase DJI Care Refresh for the product?
There are two types of situations:
Replacement product by using the DJI Care Flyaway replacement service: Inherit the service plan of the original product;
For products without using the DJI Care Flyaway replacement service, the service plan can be purchased if the product meets one of the following criteria:
· Brand new and un-activated product;
· Aircraft or gimbal activated within the last 48 hours;
· Handheld device (Osmo/Ronin Series) activated within the last 30 days.
8. Can I purchase DJI Care Refresh for the refurbishment product purchased from the DJI official website?
DJI Care Refresh can be purchased as a refurbishment product.
Click Here to enter the supported products page choose the corresponding service plan based on your product mode and then go to DJI Store to make your purchase.
9. Can I purchase DJI Care Refresh if the product is out of warranty?
If DJI Care Refresh is not purchased, you can choose one of the following options to get your product eligible for the service plan after the inspection is passed.
· Submit Video Verification, and please purchase and bind the service plan within 72 hours of receiving the purchase notification after passing the video verification. For more details, please refer to Video Verification Guide.
· Submit an Online Repair Request to send the product back for inspection or repair, and you can purchase and bind the service plan within 72 hours of receiving the purchase notification.
10. I haven't bought DJI Care Refresh before, can I purchase the service plan now?
If DJI Care Refresh is not purchased, you can choose one of the following options to get your product eligible for the service plan after the inspection is passed.
· Submit Video Verification, and please purchase and bind the service plan within 72 hours of receiving the purchase notification after passing the video verification. For more details, please refer to Video Verification Guide.
· Submit an Online Repair Request to send the product back for inspection or repair, and you can purchase and bind the service plan within 72 hours of receiving the purchase notification.
Renewing the Service Plan
1. Can I renew the service plan as DJI Care Refresh is about to expire?
Renewal: Renew DJI Care Refresh (1-Year Plan) only if meeting all the criteria
· DJI Care Refresh is purchased and one of the following criteria is met:
- DJI Care Refresh (1-Year Plan) has already been purchased.
- DJI Care Refresh (2-Year Plan) has already been purchased.
- DJI Care Refresh (1-Year Plan) and DJI Care Refresh + have been purchased.
- DJI Care Refresh (1-Year Plan) has been purchased and the 1-Year Plan is renewed.
· DJI Care Refresh (1-Year Plan) purchased has not yet expired or expired within 15 days.
2. Can I renew the service plan as DJI Care Refresh is expired?
If DJI Care Refresh is expired, you cannot renew the service plan.
Renewal: Renew DJI Care Refresh (1-Year Plan) only if meeting all the criteria
· DJI Care Refresh is purchased and one of the following criteria is met:
- DJI Care Refresh (1-Year Plan) has already been purchased.
- DJI Care Refresh (2-Year Plan) has already been purchased.
- DJI Care Refresh (1-Year Plan) and DJI Care Refresh + have been purchased.
- DJI Care Refresh (1-Year Plan) has been purchased and the 1-Year Plan is renewed.
· DJI Care Refresh (1-Year Plan) purchased has not yet expired or expired within 15 days.
3. I never use DJI Care Refresh after purchase, can I renew it for one year for free?
Temporarily not. If you purchase DJI Care Refresh and your product has not used replacement service during the term of validity, an additional 1-year extended warranty service will be provided for your product. The warranty period of main components is extended to 24 months. For more details about warranty policies, click Here.
What to Do After Purchasing DJI Care Refresh
Binding and Activation
1. The service plan is purchased together with the new product.
When DJI Care Refresh is purchased with the new product from DJI Online Store, DJI Care Refresh will be bound to your product automatically without any operation.
2. The service plan is purchased separately.
· When DJI Care Refresh is purchased from DJI Online Store, it is required to input the product’s serial number first for binding.
· After purchasing the activation code or DJI Care Refresh card from a dealer (the coating should be removed from the DJI Care Refresh card), click Activate the Service and follow the instructions to activate DJI Care Refresh within the specified time (* Specified time: The product is not activated/within 48 hours after the aircraft and gimbal are activated/within 30 days after the handheld products are activated).
How to Bind the Activation Code or Physical DJI Care Card
After the activation code is purchased from a dealer or a physical DJI Care card is received, you should bind the service plan at the DJI’s official website before drone activation or within the last 48 hours after activation (Handheld device activated within the last 30 days): https://service.dji.com/care/active
After binding, you can check the binding status within one natural day by entering the product’s serial number: Click Here.
How to Bind Aircraft and Remote Controller (For DJI Care Flyaway Service)
DJI Care Refresh only provides the flyaway replacement service for the following products: DJI Avata 2, DJI Mini 4 Pro, DJI Air 3, DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI Mini 3, DJI Mavic 3 Classic, DJI Avata, DJI Mavic 3, DJI Mavic 3 Cine, DJI Air 2S, Mavic Air 2, DJI Mini 3 Pro, DJI Mini 2, and DJI Mini SE.
For the above models, after DJI Care Refresh is successfully bound, it is also required to bind the account and remote controller with the aircraft in the DJI Fly app to enjoy DJI Care flyaway coverage.
To bind the aircraft with the remote controller, please refer to: DJI Fly App Account and Device Binding Guide
International Coverage
· Currently, DJI Care Refresh provides international coverage to DJI RS 4, DJI RS 4 Pro, Osmo Pocket 3, Osmo Action 4, DJI RS 3 Mini, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Action 2, DJI OM 4, DJI OM4 SE, DJI OM 5, DJI RS 2, DJI RSC 2, DJI RS 3, DJI RS 3 Pro and DJI Pocket 2.
· For the supported products which purchased from DJI official stores or any other authorized channels with a valid proof of purchase, you can enjoy replacement and warranty services, as well as the extended warranty service included in a DJI Care Refresh (2-Year) plan, at any DJI official or authorized repair centers that could provide DJI Care Refresh services once they confirmed your claim had met the service conditions. For more details, please contact DJI Support.
* For other non-supported products, DJI Care Refresh Service is only available in the country or region where the DJI Care Refresh was purchased.
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